Wireless Hotspot Zone Ltd
020 3355 2184
_ If applicable to your property, we will offer free 3GB of use on our Internet Service every month, provided by our business partner Wireless Hotspot Zone Ltd. In order to keep a good quality internet service for all residents, we will introduce a maximum free monthly allowance for every tenant as follows:
To use the free internet service, you will need to create (think of) a userID and password (please do not use your first name or any first names as userID) then you will need to text or email it to us on firstname.lastname@example.org or 07501 491728 together with your full name, building address and flat number you leave in.
Once we receive you details, we will setup your account and you can start using the internet after 48 hours (excluding weekends and bank holidays).
The accounts will be recharged at the beginning of every month between the 1st and the 4th, so there is no need to call us between these days. If on the 5th your accounts are still not working, please then text us your userID and we will check if there is any problem.
If you need to report any fault on the system, please check if anyone else is having the same problem as you, sometimes it could be a configuration problem on your laptop.
Here are some of the possible problems you might encounter:
1) You are able to see the main Wireless Hotspot Zone page, but when you enter the userID and password it always comes back to the same page.
Check if you log out from the previous session, to do that open Internet Explorer and type in the following address on the address bar: http://wireless.wirelesshotspotzone.com/status
Check you still have credit left, to do that click on the Manage Account on the main page, enter your UserID and password and at the bottom of the page you will see KB bank, if KB Bank is showing minus any number, that means you have reached your 3GB quota of the month and you won’t be able to login anymore unless you pay online for an extra 3GB for £5 or wait until the day the accounts will be recharged again.
With Manage Account you can also check the remaining credit and see the times you have been online and how much data you used on each session.
To buy extra 3GB every month click on the Account Refill option, enter your current userID and password, choose 3GB Top up option and follow the steps to refill your account online.
Only PAID credit will be added to the following month.
Please remember that the Wireless Internet Service is provided for our tenants as it is and we are not responsible for any damage, loss of earning or any loss resulting from the use of the service or from the inability of using it.
We do not offer warranty that the service will be always live (although we do our best to keep it working)
2) You can connect to the network but when you open your internet browser there is an error message, such as PAGE CANNOT BE DISPLAYED.
Check the configuration of your internet browser:
Open Internet Explorer and click on tools then Internet Option, then Connections and then LAN Settings, make sure none of the options are selected.
Then restart your computer and try again, if still not working try using a different web browser such as Firefox from Mozilla.
For help on how to refill your account, please contacts us on 020 3355 2184 from 9am to 7pm.